I BOUGHT THIS CONNECTION FOR RS 5740 FOR ANNUAL PACK + 24 METERS EXTRA WIRE I.E. NOW I CALLED THE CUSTOMER SERVICE 10 TIMES AND THESE FUCKING PEOPLE DOESN'T ANSWER IN A PROPER WAY AND DIDN'T SOLVE THE PROBLEM AND DIS-CONNECTED MY PHONE TWICE. VIDEO-CON D2H WAS INSTALLED TODAY AFTERNOON AT MY RESIDENCE IN NOIDA - IT STARTED WORKING FOR FEW MINUTES THEN AFTER STOPPED.ĮRROR MESSAGE - WEEK SIGNAL, NO AREA CONNECTION Please address this issue diligently as Videocond2h is reluctant and incompetent to resolve my issue. 450) and when I can see all the channels without any issue. I failed to understand, how the STB can go wrong on recharge to a new price (Rs.
I spoke to a superviser Aakash and he cited that the issue is with the Set top Box (STB) and will need to send an engineer and because my STB is out of warranty, he will charge me Rs. When I spoke to the Videocond2h customer care, they sent a command OTA, but the issue resolved for less than 30 seconds and back to square one. From the time I recharged, there is a mismatch of channels and display.Į.g., if the channel bar show 'Animal Planet', the actual channel behind is say 'Zee Cafe'. So, when my validity expired, I recharged my package on to the aforesaid amount. I have received a message (sms) from Videocond2h that the price of my regular Diamond package (Rs. This complaint is regarding my Videocond2h connection (Customer ID - 163369445). If you can not resume the services then let us know and return our money which we have paid you for the connection and in recharge balance, so that we cal opt the other service provider. Now all limits are being crossed by your customer care services by not tending to our problems. We have submitted our pack of channels many times in your website, but the problem remains as it is. They made excuses like server down or technical error and were unable to resolve the issue or they put the call on hold and cut the call after around 20-30 minutes waiting time, this is pathetic service.Īfter some days very few channels started coming but we were still not able to view the channels which we had mentioned in the "make my pack" list.
Several attempts to call your customer care were in vain as calls were not going through the whole day or even if when we were able to get your customer care executives online they were unable to help. The problem started from around when suddenly all channels were blocked, despite payment and recharge done in advance.
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